Techlink Electrical (“we”, “us”, “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, disclose and protect your personal information. We handle personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
By using our website or providing your information to us, you agree to the practices described in this policy.
What personal information we collect
The personal information we collect may include:
- Your name
- Your email address
- Your phone number
- Your property or job address
- Details about the work or enquiry you submit, including any files you attach
- Any other information you choose to include when you contact us
We may also collect technical information automatically when you visit our website, such as your IP address, browser and device type, the pages you view and how you interact with the site.
How we collect your information
We collect personal information directly from you when you:
- Complete an enquiry or quote form on our website
- Submit a lead form through our advertising on platforms such as Facebook or Instagram
- Contact us by phone, email or message
- Engage us to carry out work
We also collect some information automatically through cookies and similar technologies, as described below.
Why we collect and how we use your information
We use your personal information to:
- Respond to your enquiry and provide a quote
- Carry out and manage the electrical, data, automation and related services you request
- Communicate with you about your job or enquiry
- Improve our website, services and advertising
- Meet our legal, insurance and workplace safety obligations
We only use your information for the purpose it was collected, a related purpose you would reasonably expect, or where you have given your consent.
Who we share your information with
We do not sell your personal information. We may share it with:
- Trusted service providers who help us run our business, such as job management software, email and IT providers
- Advertising and analytics platforms such as Meta (Facebook and Instagram) and Google, in connection with our website and advertising
- Suppliers or subcontractors where this is needed to complete your job
- Government bodies, regulators or others where required or authorised by law
We require our service providers to protect your information and to use it only for the services they provide to us.
Cookies and online advertising
Our website uses cookies and similar technologies to help it work properly, to understand how visitors use the site, and to measure and improve our advertising. This includes tools such as the Meta Pixel and Google services, which may collect information such as your IP address, device and browsing activity. You can control or disable cookies through your browser settings, though some parts of the site may not work as well as a result.
Overseas disclosure
Some of our service providers, including advertising, analytics and cloud providers, may store or process information on servers located outside Australia. Where this happens, we take reasonable steps to ensure your information is handled consistently with the Australian Privacy Principles.
How we store and protect your information
We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access, modification or disclosure. We keep your information only for as long as we need it for the purposes described in this policy, or as required by law, after which we take reasonable steps to delete or de-identify it.
Accessing and correcting your information
You can ask us for a copy of the personal information we hold about you, and ask us to correct it if it is inaccurate, out of date or incomplete. To make a request, contact us using the details below. We may need to verify your identity before we act on your request.
Complaints
If you have a question or concern about how we handle your personal information, please contact us first and we will do our best to resolve it. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au or on 1300 363 992.
Links to other websites
Our website may contain links to other websites. We are not responsible for the privacy practices or content of those sites, and we encourage you to read their privacy policies.
Changes to this policy
We may update this Privacy Policy from time to time. The latest version will always be available on our website, with the date it was last updated shown below.
Contact us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:
Techlink Electrical
Email: Admin@techlinkelectrical.com.au
Phone: 0468 831 504
Canberra, ACT
Last updated: June 2026